Job Listing

Position Profile:
Job Title: Room Attendant
Location: Kitimat, B.C.
Reports to: Executive Housekeeper/Housekeeping Supervisor

Job Purpose:
Reporting to the Executive Housekeeper/Housekeeping Supervisor, the Room Attendant will be
responsible for the professional cleaning of all assigned guest rooms to achieve the standard of
productivity and presentation required by hotel and company policy.
This position requires the ability to be flexible with hours of work, as shifts will include early mornings,
late evenings and weekends.
Key Accountabilities/Deliverables:
 Greet, interact with and ensure excellent stays for guests
 Be a strong, supportive team member
 Clean guest rooms, storage areas and corridors as allocated, achieving standards of cleanliness
and presentation
 Clean rooms as per the checklists
 Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished,
achieving the correct standards for the room type
 Restock carts and storage areas for proper inventory/operational levels
 Report and log any lost and found items
 Ensure the security of keys and guest rooms at all times
 Understand the correct usage and storage of cleaning agents in line with health and safety
regulations and manufacturer’s instructions
 Use and clean equipment with care reporting any defective equipment
 Carry out deep cleaning duties
 Use hotel linen in an efficient and cost-effective manner while ensuring corridors are free from
dirty linen
 Report all maintenance issues as per hotel policy and procedure
 Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with
hotel policy
 Contribute to the security of the building, company assets and guest/co-worker safety by
reporting of suspicious persons and handling of keys/cash

Position Profile – Room Attendant

 Special attention paid to dusting – all furniture in and out, lamps and shades, windowsills,
pictures, mirrors and frames, television, door frames, closet and shelves and rods
 Wash and disinfect telephones
 Empty and wash all trash cans, waste baskets and ice buckets
 Vacuum entire room and closet, moving light furniture
 Make beds using sheets and following hotel procedures, replacing duvet, dirty mattress pads as
needed
 Wash and disinfect sinks, vanities, toilet bowls, tanks (inside and outside), tiles, tubs, soap dishes,
shower stalls etc.
 Clean and shine faucets, pipes, shower heads and towel racks
 Replace all used amenities and linen as needed
 Mop bathroom floors
 Set alarm clocks and thermostats according to summer/winter temperatures in check out rooms
 Stock caddies supplies and cleans mobile pack system on a daily basis
 Ensure lights in guestrooms are turned off when rooms are vacant
 Ensure mobile packs and vacuums are returned to closet any time when not in use, including prior
to breaks and at the end of the shift
 Ensure linen closets and fire exit doors are kept closed at all times
 Ensure keys are signed in and out at the beginning and end of every shift
 Empty soiled linen into the bin provided in each service areas and to report when bin is full
 Collaborate with team members and management in accordance with rush rooms, and other
special request rooms
 Collaborate with team members to manage unexpected changes in assignment such as cleaning
a room under someone else’s assignment in exchange for a room in your section
 Ensure all tidy ups of assigned rooms are completed before the end of shift
 Report all Lost and Found items from check out rooms to Supervisor
 Carry out any other assignments requested by the Executive Housekeeper

Qualifications:
 Experience Required
 1-2 years of experience working in a similar role, previous hotel experience considered an
asset
 Mission Critical Competencies
 Strong attention to detail, quality workmanship
 Ability to demonstrate being a team player
 Excellent communication and interpersonal skills
 A fun, positive attitude with a sense of humour
 Desired Education
 A High School Diploma or GED required
Working Conditions:
 Must be flexible to work various shifts including early mornings, late evenings and weekends

 Ability to lift and carry objects up to 30 lbs.
 Fun work environment, committed to realizing all of our Obsessions

Future Roles:
As the Key Accountabilities and Deliverables are met on a consistent basis and all qualifications are
achieved for this role, future titles and role development could include:
 Room Checker
 Executive Housekeeper/ Housekeeping Supervisor
 Rooms Division Manager