Job Listing

Contact: Human Resources Team

• Phone: +1-780-413-0029 Ext: 1258

• Email: careers@inlandindustrial.ca

As a Customer Service Representative, you will be responsible for generating new business, nurturing existing accounts, and delivering exceptional service to our clients. This position requires strong organizational skills, keen attention to detail, and a passion for customer service within a fast-paced, team-oriented environment.

Duties (Key Responsibilities)

• Deliver excellent customer service by building rapport and proactively following up with clients

• Develop sales opportunities by researching and identifying potential new accounts

• Understand customer needs and provide appropriate product recommendations and solutions

• Prepare accurate quotations and provide technical product information

Qualifications

Skills & Abilities

• Strong ability to understand customer needs and identify sales opportunities

• Excellent verbal and written communication skills with a confident phone presence

• Highly organized with the ability to prioritize tasks in a fast-paced environment

• Strong customer service orientation with a proactive, solution-focused approach

• High sense of urgency and strong work ethic

Experience & Knowledge

• Minimum 2 years of experience in customer service or sales

• Industry knowledge in safety or construction consumables (preferred)

• Experience with SAP systems (an asset, not required)

• Proficient in Microsoft Office Suite and Outlook

Equipment Required

• Safety Boots